Privacy Policy

Last updated: April 14, 2026

This privacy policy describes how Markenkoffer (the "Website", "we", "us" or "our") collects, uses, and discloses personal data when you visit markenkoffer.de/en (the "Website"), use our services, make a purchase there, or otherwise communicate with us regarding the Website (collectively, the "Services"). For purposes of this privacy policy, "you" and "your" refer to you as the user of the Services, regardless of whether you are a customer, website visitor, or another person whose information we have collected pursuant to this privacy policy.

Please read this privacy policy carefully.

Changes to This Privacy Policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Website, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect as set forth below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data Do We Collect?

The types of personal data we obtain about you depend on how you interact with our Website and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email address.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security.
  • Shopping information including items you view, put in your shopping cart, store in your account (such as loyalty points, product reviews, recommendations, or gift cards), or purchases.
    • Stored loyalty points/product reviews/recommendations/gift cards
  • Customer service information including information you include in your communications with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information. However, this may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Website and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this privacy policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Data

  • Providing Products and Services. We use your personal data to provide you with the Services and fulfill our contract with you, including to process your payments, fulfill your orders, to send notifications related to your account, purchases, returns, exchanges or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, to facilitate returns and exchanges, and to enable other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In such case, Shopify processes your data pursuant to its privacy policy and consumer privacy policy.
  • Marketing and Advertising. We may use your personal data for marketing and promotional purposes, such as to send marketing and promotional messages by email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal data to better tailor the Services and advertising on our Website and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Art. 6(1)(f) GDPR.
  • Security and Fraud Prevention. We use your personal data to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our Website for you and other customers pursuant to Art. 6(1)(f) GDPR.
  • Communicating with You and Service Improvement. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you pursuant to Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies on our Website. For specific information about the cookies that we use related to providing our store through Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Website and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also permit third parties and service providers to use cookies on our Website to better tailor the services, products, and advertising on our Website and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for the purposes of contract fulfillment, legitimate purposes, and other reasons subject to this privacy policy. These circumstances may include:

  • with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • with business and marketing partners to provide you with services and to advertise to you. Our business and marketing partners will use your data in accordance with their own privacy notices.
  • when you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • with our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
  • in connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose: the following categories of personal data and sensitive personal data about users for the purposes set out above under "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data":

Category Categories of Recipients
  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as order information, shopping information and customer support information
  • Internet or other similar network activity, such as usage data
  • Geolocation data, such as locations determined by an IP address or other technical methods
  • Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal data for the purposes of inferring characteristics about you.

With your consent, we disclose personal data for the purpose of conducting advertising and marketing activities as follows.

Third-Party Websites and Links

Our Website may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal data about children. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal data of individuals under 16 years of age.

Security and Retention of Your Data

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on different factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, and may only apply in certain circumstances. In some cases, we may decline your request as permitted by law.

  • Right to Access/Know: You may have a right to request access to personal data we hold about you, including details about how we use and share your data.
  • Right to Delete: You may have a right to request that we delete personal data we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal data we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt-out of Sale, Sharing, or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal data or to opt-out of the processing of your personal data for purposes considered to be "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to visit the Website.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal data.
  • Withdrawal of Consent: Where we are relying on consent to process your personal data, you may have the right to withdraw this consent.
  • Right to Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You can exercise any of these rights as set out on our Website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below or submit your complaint to your local data protection authority. For the European Economic Area (EEA), you can find your relevant data protection authority here.

International Users

Please note that we may transfer, store, and process your personal data outside the country you live in. Your personal data is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal data out of Europe, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of the rights available to you, please call or email us at office@markenkoffer.de or contact us at Junkers-Ring 4, Großmehring, 85098, DE.

For the purposes of applicable data protection laws and unless otherwise stated, we are the data controller of your personal data.